Contact us

Altar is run by people, not ticket queues. Whatever you need — help with a memorial, a question before you begin, or something this site doesn't answer — write to us.

To help us help you faster

• Support with a memorial — write from the email on your account and tell us the memorial's name.
• Export requests — say which memorial you'd like exported; we deliver within 7 days. See our Preservation Promise.
• Refunds — covered by our Refund Policy: 30 days, no questions asked.
• Concerns about a memorial or guestbook entry — send the link; a person reviews it promptly.

Funeral homes and partners

If you're a funeral professional interested in offering Altar to the families you serve, the fastest path is the demo request form on our funeral homes page.