Refund Policy

Effective July 5, 2026

You should never feel locked into a purchase made during a hard season. Our refund policy is simple on purpose.

Memorial preservation purchases

If you preserve a memorial (Memorial Pass or Legacy Collection) and change your mind for any reason, email us within 30 days and we'll refund the full amount — no questions asked.

What happens to the memorial: nothing is deleted. It simply returns to a private draft, exactly as you built it, and you can preserve it again whenever you're ready.

How to request a refund

Email support@altardigital.ai from the email address on your account (or include your receipt). We process refunds within 5 business days; your bank may take a few more days to show it. Refunds go back to the original payment method.

Funeral home partner plans

Partner subscriptions can be cancelled at any time; access continues to the end of the paid period, and no further charges are made. We don't prorate partial periods — but if something went wrong in your first month, talk to us and we'll make it right.

Donations

Donations made on a memorial are forwarded to the family's chosen recipient, so they generally can't be refunded once passed along. If you made a donation in error, contact us within 48 hours and we'll do our best to reverse it.

Anything unclear, or a situation this page doesn't cover? Write to support@altardigital.ai — a human replies within one business day, and we err on the side of the family.